My new apartment has a new dishwasher. My happiness over this ended when I opened it after the first load to discover that my glasses weren't very clean. There was also a big clump of soap in the bottom of the machine. After a few loads and some happenstance I came to discover that the soap dispenser door wouldn't open because the rack was in the way.
I sent the following email to the people at Whirlpool:
model: DU810SWPU3I received the following response:
The soap dispenser door does not open on my dishwasher. After some investigation, it appears that the rack blocks the door. No matter which direction the rack is placed into the dishwasher the rack would still block the door.
Is there some solution to this problem?
We are sorry to learn about the concern you have experienced with your dishwasher.My response:
As we are also consumers, we can certainly understand your frustration and disappointment regarding this matter. For your convenience, we have provided a few troubleshooting suggestions for you to check.
Was the dispenser cup wet when you added detergent?
Make sure the dispenser cup is dry before adding powdered detergent. If dispenser cup is wet, the detergent can clump.
Is the cycle incomplete?
If the previous cycle did not complete, the detergent can become caked in the dispenser cup if it is left sitting in the dishwasher.
Is the detergent old?
Older detergent exposed to air will clump and not dissolve well, which will cause the dispenser door to stick to the detergent. Replace detergent if necessary.
Is the water temperature too low?
For best washing and drying results, water should be 120F (49C) as it enters the dishwasher.
Were items blocking the dispenser that kept it from opening?
Items blocking the detergent dispenser will keep it from opening. Make sure water action can reach the dispenser.
- Use automatic dishwashing detergent only.
- Other detergents can produce excessive suds that can overflow out of the dishwasher and reduce washing performance.
- Store tightly closed detergent in a cool, dry place.
- Fresh automatic dishwasher detergent results in better cleaning.
- Add detergents just before starting the cycle.
If you have checked these suggestions and are still experiencing your concern, we would advise contacting an authorized service provider for the most satisfactory addressing of any issues you may be experiencing.
The dispenser cup was dry. It was, in fact, the first time I had used this machine ever.The cycle was complete and had been for several hours.The detergent was new to me, but may not have been new to store. I cannot speak to its age, but it flows freely from the box.The water temperature is a balmy 135 F.There was an item blocking the dispenser from opening. As I pointed out in my question, the rack blocks the dispenser from opening. I suggested this in the email in a less than assertive way to be kind. I have attached a picture demonstrating my point. As can be seen in the picture, with the main dishwasher door opened slightly the door can clearly be seen against the rack. With the main door completely closed, the soap dispenser door does not open at all.
Following your response, I realized that the matter was best handled with a hacksaw. I have attached a picture of my solution. The door opens perfectly.If you would be so kind, please share this solution with your design engineers. It may serve as a useful guideline as they draw up the next model.